Amir Ali Tayyab

Address: 6524 Swissco Drive, Apt.1034, Orlando, FL 32822, USA
Cell: 201-748-9391, Ph +1-786-347-3280, aatayyab@yahoo.com Chat aol/skype/msn/yahoo: aatayyab

Since 1987, I have been one of the top Technical Writers worldwide specializing in customized, packaged and web-based software applications for IT Operations and Service Delivery of management and consultation in mixed OS environments including Windows, Macintosh, and Linux with a focus on user-friendly and comprehensive end-user and technical documentation as well. I have a right mix of well-honed and proven abilities as the visionary, creator and presenter of business, technological and legal content writing/research assignments that have consistently earned global recognition by its target audience. Perhaps most critical to my success has been my innovation and resourcefulness in solving the diverse challenges and problems related to any kind of writing/research assignment. Whether charged with writing a research report, proposal, business plans, comprehensive documentation or just an article related to business, technical or legal industry, I have delivered. I am usually cited by my clients and employers for clearly explaining complex technical concepts and the ability to learn new technologies quickly and in depth. Briefly put, I can help you "click your success".

Industry Experience

19 years experience of several different HR / Payroll environments.
10 years experience in internal and external service provision
9 years experience in Management Consulting of HR and Payroll departments.
10 years experience in defining and creating HR / Payroll Operations procedures and SLAs.
15 years working in high pressure environments.
10 years experience of budgeting, costing/bid documentation for service contracts.
19 years experience of several different operating system environments.
15 years experience in OS-independent technical and end-user documentation.
9 years experience in documentation for ERP based software applications.
10 years experience in defining and creating Operations procedures and SLAs.
10 years experience of preparing bids / documentation for budgeting, costing service contracts.
Proven to be highly disciplined and committed, with a reputation for top quality support.

More than 100+ global clientele of mine belong to various industries i.e. Manufacturing, Food, Beverages, Textiles, Pharmaceuticals, Government and Semi-Government, Telecommunications, Hotels, Trading, Advertising, Media, Consumer Items, and Banking.

Environments

I have worked in National and International Organizations in ERP Operations and Technical Assistance Centres within disciplines such as Incident, Problem, Change and Configuration management, integration support, training, procedure creation and development. This has often been at the employer and customer site as part of a broader team or even as a sole technical writer for my company.

Recent Achievements

Wrote IT Strategy, Project Plans, Oracle Financials' Technical and End-user Documentation and helped devise a strategy to overcome an unhappy customer i.e. Royal Commission of Yanbu and Jubail in Saudi Arabia which resulted not only in surviving the initial phase of Definition and Analysis for Oracle E-Business Suite but successfully helped my company to broaden the scope of services up to the phases of Implementation and Post-implementation support.
Analysed and created all of the procedures in all of the above situations and many others.
Wrote end-user, administrative and technical documentation for more than 50 software modules for global companies belonging to industries i.e. Some of my global clients include; NetLawman, UK, Best Boards (Forum Software) UK, SafeguardPro, Australia, Bargain Billboards USA, eCityTalk USA, GoingOnVacations USA, Advanced Communications, USA, ASPFusion, USA, Advanced Portal, USA, Hosting Controller, USA, Submit Stop, USA, The Counter, USA, Guide For UAE, UAE, AND Gulf UAE, eTaza USA, Extex, USA, Sunsoft, Pakistan, SoftPC, Pakistan, Epoch Systems, Pakistan, Datastream, USA, Web Dynamics, USA, Visionet Systems, USA, eBanyan, Malaysia, CyberJee, USA, , Reclaimed Health, USA, Yestonet, Pakistan, and Etrinix, USA.
Wrote user documentation for ATM banking software for banks from Pakistan and USA while working for i2c, San Jose, CA, USA.

Specialization

Product Documentation: I specialize in 4 types of documentation;

1. instructional ((tutorials aimed at the novice)

2. guidance (demonstrations aimed at the more-experienced user)

3. motivation (aimed at overcoming reluctance)

4. and reference.

The usual deliverables I love to work with include technical writing for computer software and hardware product manuals, web based help or print format.

Technical Communication: Creating attractive content and messages to promote complex and technical products or services which include websites, brochures, data sheets, articles, etc.

Information Architecture: Launching of a knowledgebase that generates a "feeling" of fast and easy access to the answers one is looking for in your product or service. I attain this by doing comprehensive usability analysis, testing, and by creating an easy-to-browse UI design.

Career Summary

2007 – present Currently working on freelance copywriting and technical writing jobs.
2006 - 2006 Oracle e-Business Def & Analysis Phase for Royal Commission, Yanbu via IBM.
2005 - 2005 Technical Writing for AIS ERP 12-modules Implementation at GCL, Lahore.
2004 - 2004 Technical Writing for Garments Industry's software for Visionet Systems, USA.
2003 - 2003 Technical Documentation for textiles industry at Sunsoft and SoftPC, Karachi.
1999 - 2003 End-User and Technical Documentation of 25 Modules for AdvComm, USA.
1987 – 1999 Independent technical writer for various clients worldwide.

Some of the Technical Writing portfolio & its worth

Extex, USA. US$20,000 involving CRM customized solution from Pakistan
Architel, USA. US$10,000 involving Sales Automation via Symantec ACT from USA
Kohinoor Energy Limited, Pakistan US$50,000 involving EAM / MRO Datastream from UAE
Sapphire Textiles HR / Payroll Solution Design US$ 0.3 Million
Eastern Texile Mills HR / Payroll Solution Design, Pakistan. Rs.1.2 Million via Epoch, UAE
Irfan Textiles HR / Payroll System, Rs.1 Million with Epoch from UAE
Metal League International, Hungary US$15,000 for SME ERP HR / Payroll Consulting.
HR / Payroll consulting for Global Career Center, USA. US$15,000
Gharibwal Cement Ltd., Pakistan. HR / Payroll Solution Implementation. Rs.10 Million
Royal Commission, Saudi Arabia. HR / Payroll Solution Design, US$3 Million.

Memberships

International Association for Human Resource Information Management (IHRIM)
Human Resources Consultants Association (HRCA)
National Human Resources Association (NHRA)
Northwest Human Resource Management Association (NHRMA)
ERP-Consultants group in Yahoo, Google and ITtoolbox
Dun & Bradstreet
International Webmasters Association
SquareTrade
Management Association of Pakistan
Technical Writers India Group on Yahoo

References

Khawaja Shoaib, 92-300-8471641, shoaib@vms.com.pk
Mohammad Shahid, 92-300-8459796, cyberkings@gmail.com
Tahir Barry, 92-333-4374010, ceo@sulata.com.pk

Spoken & Written Languages

Fluent in spoken and written English, Urdu, and Punjabi. In addition to this, I can correspond in 20 other languages via software.

Personal summary

Holding H1 for USA valid upto 2010. Married – two children. Hobbies include cricket, soccer, badminton and movies. DOB – May 17, 1970.

History

As an independent or contracted consultant from different company platforms including my own company ZEN Corporation incorporated back in 1992;

Provided documentation and implementation support of CRM (customer relationship management) software to Architel, Inc., from Dallas, Texas, USA.
Developed a criteria for selecting ERP software for members of Karachi Export Processing Zone Authority.
Prepared documentation for an in-house seminar for Sapphire Group of companies and its directors for choosing Oracle Financials and Datastream with Abacus Consulting (PWC).
Enterprise Asset Management (EAM) documentation to implement Datastream.net in various multinationals of Pakistan.
Worked with SunSoft, Epoch Solutions and SoftPC from Karachi to provide documentation for their ERP software at Pakistani clients' sites.
Carried out ERP software GAP Analysis and created Chart of Accounts for Eastern Textile Mills.
Optimization of Technical documentation for Textiles and Garments ERP software of major USA based retail chains on behalf of Visionet Systems, Cranbury, New Jersey, USA.
A special interest in System Study, System Designing and System Development.
Conducted Pakistan Railways technical documentation of inventory module requirements analysis and solutions.
Successful user documentation for implementation of 9 modules ERP Software (VB/SQL Server) from Askari Information Systems, Pakistan in Gharibwal Cement Ltd. (with 2,000+ employees) from June 15, 2005 to June 15, 2006 with a future plug-in for Dandot Cement Ltd. Built and managed whole network infrastructure at 2 locations about 300KM apart from each other.
Wrote user documentation for various software installations at manufacturing and government / defence concerns with help of SunSoft (Pvt) Ltd and SoftPC (Pvt) Ltd., Karachi, Pakistan.
Wrote project plans, business proposals and system study for Business Processes Re-engineering analysis and change management solutions for USA-based top garments brands with the help of Visionet Systems, Inc., in New Jersey, USA via various ERP modules of Oracle, Peoplesoft, SAP and others.
Technical Analysis and documentation of existing processes, deduction of missing processes.
Business Writing for Re-engineering existing processes to provide end-to end solution and adhere to ITIL framework
Developed Technical and Business Documentation for creation of change management process, advice on how to develop change management system
Documentation of of Symptoms. Faults and Resolutions data structures, for creation of Knowledge base.
Project Charter and Project Plans for Royal Commission of Jubail and Yanbu's E-Government IT Strategy as per PMO.
Operations documentation, providing advice on need for OLAs with all support departments
Analysis of existing Request For Proposal templates, re-designing as required.
Business Documentation for restructuring teams within central operations to improve ownership, team spirit, resilience, and resolution rates etc.
Complete End-User and Administrative Documentation HTML, DOC, and PDF formats.
Created web content such as websites, copywriting of online advertisements, EULA (End User License Agreements), privacy statements, legal contracts and agreements.
Researched, Documented and Registered Patent of ASPFusion with USA Patent Office.
Created many comprehensive and project-winning business proposals to cater various complex RFQs from USA.

Education, Certifications & Skillset

1975 - present Ongoing Technical and management education, certifications and courses including;
Masters in Computer Sciences from AIU, Lahore in 1999.
B.A., from Punjab University, Lahore in 1989.
Brainbench Certifications: Advertising Industry knowledge, Business Writing, Technical Writing, Database Marketing (U.S), Marketing Concepts, Outbound Sales Skills, Public Relations Industry Knowledge (U.S), Web Design Concepts, Accounts Payable Fundamentals, Computer Forensics, Computer Technical Support, Human Resources Concepts (UK), and ITIL Concepts.
ExpertRating Certifications: English (Sentence Structure), MS Word 2000, English Language (Words and Phrases), Computer Technician, Windows XP, Networking Concepts
Oracle Financials GL, Fixed Assets and HR Management modules ERP implementation course from Wizmen, an Australian consulting firm in 2002.
Project management Skills: Managing international project-teams (consultants, developer, trainer & super user), Developing the Business Blueprint, Managing risks and issues, Managing and estimating the resources, Prepare and managing the project planning for all phases, Managing all phases of the HCM implementation , Managing the project documentation, Very good knowledge of the HR business processes, Experience with SAP's Solution Manager, Strong in presentations, working with Word, PowerPoint , Excel , Visio and ARIS.
Graphics: Visio Flowcharting, Microsoft Publisher, Ulead GIF Animation, Adobe Font Type Manager, Ulead SmartSaver for graphic optimization, Corel Gallery
Languages: HTML, XML, ASP, Cold Fusion, PHP, Java
Help Authoring: Microsoft Word, RoboHelp, Adobe Acrobat PDF
Illustration: Corel Draw
Image Editing & Capturing: Macromedia Fireworks, Corel Photo Paint, Ulead Photo Impact, SnagIT, Capture Professional
Page Layout: Adobe FrameMaker, Adobe PageMaker,
HTML Editors: Microsoft FrontPage, Macromedia Dreamweaver, Notepad
Documentation Approach: It starts with Headlines (page, name of section, control data), Thesis (central idea of the module), Full Text (expanding the headline/summary) and finally Exhibits (screens, diagrams, tables, etc.). My headlines usually feature themes, ideas, assertions, and even arguments. In writing, I usually adopt an approach that travels from a topical outline to the modular one.
Writing Skills: Ability to write in a clear and concise manner. Telling the audience what they need to know, and everything they need to know. Most emphasis on clarity, consistency, conciseness, and translatability. I can quickly absorb and follow the established style guides including department style sheet to outline major issues and copy edits (resolved / unresolved sections).
Technical Skills: Since knowledge about a technical subject is of an ut-most importance, I research world's biggest library i.e. web to get the latest and most authentic information about any such particular subject.
Writing Styles: Chicago/Turabian Manual of Style, APA Style, MLA Style, Apple Style Guide, Microsoft Manual of Style for Technical Publications, IEEE Computer Society Style Guide, W3C Style Guide,
Interviewing Skills: I have mastered interviewing skill set to get the requisite complex information on any "techy" subject from technical people.
Visual Design Skills: Beyond important text content, Visual design is probably one of our best-kept secrets to the ultimate success of our projects. It includes graphics, tables, icons, visual aids, schematics, graphs, and flowcharts.
Usability and Testing Skills: For any software or documentation to succeed, it is important that one is able to perform usability testing. Testing the usability and functionality of our own documentation keeps our target audience and clientele 100% satisfied with the quality of work delivered.
Output formats: Text-only, Web and on-line Help, DOC, Adobe Acrobat PDF
Writing Roles: Technical writer, Usability specialist, Documentation manager, Technical editor, Information developer, Documentation specialist, Technical communicator, Technical illustrator, Manager of a technical communication department, Teacher of technical information, Web designer, Abstractor, Copyeditors, Designer, Desktop publishing expert, Editor, Indexer, Manuscript evaluator, Picture researcher, Project manager, Proofreader, Researcher, Textbook development editor, Translator, and Writer of course.
Writing Examples: books, e-books, letters, resumes, essays, proposals, dissertations, research papers, annotated bibliographies, critical reviews, scientific reports, user manuals, admin manuals, installation manuals, website content, ad copywriting, seo copywriting/editing, newsletter, press releases, privacy statements, eula (end user license agreements), brochures, company or product slogans, corporate profile, products catalogue, press kits, creating concept and content of demos in flash or PowerPoint presentation, flowcharts, business writing, training material, web content, editing/proofing, indexing. copyediting, templates, etc.
Web: Internet Connectivity, Web Content Production, Webmaster Techniques, Microsoft FrontPage, Domain Registration and Management, FTP, E-Mail, Internet Explorer, Netscape Navigator, E-Commerce, Corporate Intranets, Web Server Administration, Apache, IIS, PWS, Enabling Chat and Discussion Forums, Voice Over IP, Live Support, Portals, Websites, Dynamic Databases, Secure and Dedicated Web Hosting, Shared web hosting accounts in ASP (Application Service Provider) models, Managing web hosting control panels like Hosting Controller, Ensim, Plesk, and CPanel.
Security: Data Security, Web Security, AntiVirus, Firewalls, Spamware, Adware, Spyware, Symantec, AVG, Trend Micro, McAfee, Spybot S&D, Ad-Aware, ZoneAlarm, CWShredder, HiJackThis
Productivity: Microsoft Office, PowerPoint, Excel, Web Hosting, Project Management, Systems Analysis, Software Installation, Scanning, Data Backup, Data Compression, Data Encryption and Winzip
Business Applications: Oracle Financials (General Ledger and Fixed Assets), Datastream, SAGE, ACT, CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), EAM (Enterprise Asset Management) such as Datastream, Inventory Management System, School Management System, Fixed Assets Management System, Hospital Management System, Textile Production Management System, Human Resources and Payroll Management System, Utility Bills Management System, Auto Vehicle Management System, Financial Management System and General Ledger Accounting Software, ATM and OFX Banking software.
Operating Systems: Microsoft DOS, Windows 98, 2000, 2003, ME, NT, XP, Vista (Professional and Server Versions), and RedHat Linux.
Databases: Microsoft Access, Microsoft SQL Server, MySQL, CSV, Data Import Export